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iPLATO Friends and Family Test

NHS Friends and Family Test is now a contractual requirement for all GP practices in England. iPLATO spent over 6 months developing and trialling our Friends and Family Test service in 2014 with over 70 GP practices. As a fully managed service there will be NOTHING for the GP practice to do. Our service collates, surveys, analyses and reports patient responses in full compliance with NHS England`s guidelines. Clinical Commissioning Groups are also beginning to use iPLATO's FFT service to help Practices meet their contractual obligations.

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Practice requirements that we have implemented in iPLATO FFT:
1

No reporting worries

iPLATO FFT meets all the reporting requirements for NHS England and delivers an online monthly data pack for submission by the GP practice. Our system uses the standard wording for questions.

2

Anonymous

Provides an opportunity for people who use the practice to give anonymous feedback through the FFT, except where it would be inappropriate to do so.

3

Inclusive

Through `multi-channel` patient communication (using website/email, App via tablet or traditional paper based survey) iPLATO FFT supports collection of feedback from all patients - not just those with a mobile phone.

4

No capital investment needed

Web sign-up and free, simple service setup handled by our installation team over the phone (for new iPLATO users). Current iPLATO users can start using iPLATO FFT immediately.

5

No staff or training burdens

We handle all the back-end electronic data collection and analysis so no wasted time for busy receptionists or other staff and no training required either.

6

No setup costs

Web sign-up and free, simple service setup handled by our installation team over the phone (for new iPLATO users). Current iPLATO users can start using iPLATO FFT immediately.

7

High response rates

By basing your data collection on our `Auto Polling` feature and complementing it with other channels you will systematically generate high response rates that greatly exceed those of paper based FFT or kiosks.

8

Simple subscription, no contracts

The service is provided on a rolling monthly basis and there are no long term contracts. Cancel at any time and our simple Direct Debit payments mean reduced administration time.

9

Capped costs

Our monthly package means no run-away costs and you never pay more that you commit to per month for iPLATO FFT.

10

Advertising free

Unlike web-based providers we do not bombard your patients with inappropriate content.

iPLATO Patient Care Messaging Options
Practice Recommended for Practices with Included Replies* PRICE per month
SMALL Up to 5,000 patients 50 £50 + VAT
MEDIUM From 5,001 to 10,000 patients 100 £100 + VAT
LARGE From 10,001 to 15,000 patients 150 £150 + VAT
VERY LARGE From 15,001 to 20,000 patients 200 £200 + VAT
JUMBO More than 20,000 patients 250 £250 + VAT
Sign up to iPLATO FFT

If you are a new user you will have to register with iPLATO before signing up to our FFT service.

To request more information please email fft@iplato.net or call us now on 020 3178 4675.

To see a full list of Frequently Asked Questions please follow this link.