Free NHS App messaging and integration for customers



iPLATO platform customers now receive free use of the NHS App messaging and notification service, providing patients with a secure alternative to SMS messaging, at no additional cost. 

 This is the latest enhancement to the patient messaging platform which centres around supporting practices and Integrated Care Boards communicating effectively and cost-consciously. 

Last year, messaging and notification integration to the NHS App through the iPLATO Smart Gateway was piloted by a group of Lancashire practices. Within Lancashire ICB, 27% of patients have the myGP app on their device and 49% have the NHS App. With this combined free solution, practices across Lancashire ICB can expect to save around half of their patient messaging costs. 


Our collaboration with the NHS App team has meant we have combined technologies to potentially save the NHS millions in messaging costs. Being one of the first to market with NHS App messaging integration reaffirms iPLATO’s position as a leading digital innovation partner to the NHS.” 

iPLATO’s Head of Product, Jak Moore 


iPLATO’s patient messaging platform, offers multi-channel patient engagement tools including remote consultation, triage and patient questionnaires, with a focus on efficient costs. Pre-paid messaging bundles, comprehensive reporting and best practice templates are available along with active credits monitoring and advice to optimise the platform use. 


In addition to free data messages through the myGP app, we are further supporting GP practices by providing NHS App integration free-of-charge. With 2.8 million users on the myGP app, this latest addition equips GP practices with more channels to effectively engage with their patient populations.”  

iPLATO’s CEO and Founder, Tobias Alpsten 


To enquire about free NHS App and myGP app integration, reach out to the team directly at