Triage ensures that your patients are seen by the right clinician, or practice member at the right time, through the most appropriate method

This is done by allowing patients to submit an administration, medical or prescription related query online via the myGP app when looking to book an appointment. As a practice you can easily resolve requests online — Triage provides an online automated journey leaving your staff to manage other requests and administrative tasks within the practice. 25% of all phone requests can be resolved via email and without a GP


About Triage

Easy to manage triage requests are separated into administration, prescription or medical. You can make Triage as bespoke as you wish by selecting which options you would like made available to your patients.

Patients can easily and quickly send their query or requests through to you without having to ring the surgery — freeing up their and your practice administration team’s time. This can often improve patient satisfaction, not to mention give the admin time a well needed breather! Triage was developed as a simplified triage solution that is easy to use for both patients and healthcare professionals. Easy to deploy and operate as a component of the wider iPLATO patient engagement platform which is available in 97% of GP surgeries across England.


Triage is part of the wider iPLATO platform which includes:

Patient messaging to groups or individuals (One or two-way)

Send & receive file attachment with SMS or free data messages

Remote/video consultation

Online appointment booking

Patient questionnaires

Automatic signposting

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