Friends and Family Test: collating surveys and patient responses
Our FFT service collates, surveys, analyses, and reports patient responses in full compliance with NHS England’s guidelines.
Why use iPLATO’s FFT managed service?
Compliance
Reports are in line with NHS England requirements
Confidential
No sharing of patient replies or response data
Fully managed
We manage the data collection and analysis
Greater patient involvement
Achieved through the use of personalised messages
Greater patient involvement
Achieved through the use of personalised messages
Optimise cost/benefit
Using the most effective digital tools
A fully managed service
“With components like SMS feedback, manual feedback forms, and a tablet app, we ensure comprehensive data collection without intruding on the workflow of medical practices. This culminates in a robust report that not only meets NHS England’s requirements but also offers invaluable insights for practice improvement.”
– Tobias Alpsten
CEO and Founder of iPLATO
Key features
Opportunity for patients to provide anonymous feedback
Polling via SMS, myGP app, website and paper forms placed in a ballot box
Messages can be customised
Up to three additional questions can be added to the survey
No advertising or publication of your data
High patient response rates
Monthly management report, including advanced demographic analysis
- Opportunity for patients to provide anonymous feedback
- Polling via SMS, myGP app, website and paper forms placed in a ballot box
- Messages can be customised
- Up to three additional questions can be added to the survey
- No advertising or publication of your data
- High patient response rates
- Monthly management report, including advanced demographic analysis
Let us overcome your pathway challenges
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