Friends and Family Test: collating surveys and patient responses

Our FFT service collates, surveys, analyses, and reports patient responses in full compliance with NHS England’s guidelines. 

Why use iPLATO’s FFT managed service?

Compliance 
Reports are in line with NHS England requirements

Confidential 
No sharing of patient replies or response data

Fully managed 
We manage the data collection and analysis

Patient engagement icon

Greater patient involvement 
Achieved through the use of personalised messages

Patient engagement icon

Greater patient involvement 
Achieved through the use of personalised messages

increased Patient engagement icon

Optimise cost/benefit
Using the most effective digital tools

A fully managed service

“With components like SMS feedback, manual feedback forms, and a tablet app, we ensure comprehensive data collection without intruding on the workflow of medical practices. This culminates in a robust report that not only meets NHS England’s requirements but also offers invaluable insights for practice improvement.”

– Tobias Alpsten
CEO and Founder of iPLATO

Key features

Opportunity for patients to provide anonymous feedback

Polling via SMS, myGP app, website and paper forms placed in a ballot box

Messages can be customised

Up to three additional questions can be added to the survey

No advertising or publication of your data

High patient response rates

Monthly management report, including advanced demographic analysis

- Opportunity for patients to provide anonymous feedback

- Polling via SMS, myGP app, website and paper forms placed in a ballot box

- Messages can be customised

- Up to three additional questions can be added to the survey

- No advertising or publication of your data

- High patient response rates

- Monthly management report, including advanced demographic analysis

Let us overcome your pathway challenges

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A collection of products including Connect, Triage, Toolbar, Selfbook, Friends and Family Test And Patient Questionnaires.