Selfbook: simplifying appointment booking

Selfbook allows patients to book assigned appointment slots that are convenient to them through an easy-to-use interface.

Optimising the booking process

Patients can choose their preferred location and time slot. The Smart Gateway allows for messages to be delivered through 3 accessible channels.


The NHS App

The NHS App

Multi-site booking capability

Manage appointment availability across all sites in one place. Practices and PCNs can provide patients with a more accurate picture of practice availability.

The service can be offered as part of an intelligent care workflow within iPLATO Triage or Patient Questionnaires, for example…

Practices can offer a patient a Selfbook blood test appointment at the end of a digital Health Check or diabetes pre-annual review questionnaire

Practices can offer a patient a Selfbook appointment depending on the outcome of a medical triage request

Selfbook benefits

Practices and PCNs can invite all patients with internet-enabled devices

Reassure patients with automatic appointment confirmation

Deliver multi-media patient education

Allow patients to cancel or rearrange online

Send automatic appointment reminders

Invite specific patients to book designated appointment types

Going beyond booking 

  • Educational content can be added to invitations to encourage uptake

  • Patients can easily cancel or change their appointment before the start time

  • The booking slot type can be renamed to make it more patient-friendly

  • Up to three appointment reminders can be automatically sent by SMS or free data message

Let us overcome your pathway challenges

Complete the form below, and a member of the team will get in touch shortly.

  • This field is for validation purposes and should be left unchanged.

Related Products

patient engagement platform


We are redressing the power imbalance between patients and clinicians with preventive health programmes.

Patient data capture

Patient Questionnaires

Patient Questionnaires can be sent to specified cohorts in bulk from the iPLATO Platform or Toolbar. 

Digital Toolbar


iPLATO’s toolbar powers secure two way communication between clinicians and patients.