|•||Patient Care Messaging|
|•||FFT Pro / Basic|
18/01/19 – 14:00 – RESOLVED – IPLATO STORE – PAYMENTS – We have confirmed there does not seem to be a technical issue. We advise customers check with their card issuer the exact reason for declined payments.
18/01/19 – 13:20 – SERVICE DEGRADED – IPLATO STORE – PAYMENTS – We are aware that all payments are being declined for customers attempting to order SMS credits. We are investigating the issue. Our apologies for any inconvenience caused.
18/01/19 – 08:51 – SERVICE DEGRADED – PATIENT CARE MESSAGING – CLINICAL CODING (EMIS Web) – The clinical coding queue continues to be cleared outside of business hours. We are awaiting feedback from EMIS Health whether a fix that has been put in placed has fully resolved the traffic issue which was causing performance issues on EMIS Web.
02/01/19 – 08:55 – SERVICE DEGRADED – PATIENT CARE MESSAGING – CLINICAL CODING (EMIS Web) – We are aware of a technical issue causing clinical codes to file slowly into medical records for practices using EMIS Web. This is related to traffic issues for practices using the same EMIS Web Patch Domain. We are working in partnership with EMIS Health to implement a technical solution to this problem. We apologise for any inconvenience this may cause. All services are running.