Triage Overview

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Triage overview

myGP Triage allows a practice to receive the vital help and information your surgery provides but via the online services of myGP app.

myGP Triage – Setup

myGP Connects custom-built triage option can aid patients from requesting a Sick Note to ordering Repeat Prescriptions:

Add your new triage solution to your practice home page

Once you have your unique link to add to your website, ask your IT support to add it to your practice home page.


Patient Experience

How does Triage work as a patient user experience:

Before the patient starts the online journey, you can set a welcome message for them.

One is pre-populated for you, however you can change this to what you want.

  • Simply go to Settings>myGP Triage
  • Find the Customisation tab
  • Enter your message and click Update

Your message will then be displayed to the patient before they start their online journey.


To see what each journey looks like from the Patient view, click the links below.

Triage – Inbox

In Connect, all patient requests will be replicated into the Triage Request Inbox, here are a few tips on how to use:

Triage – Patient Enquires

Below you will see a quick breakdown of the varied paths a patient can take when doing a Admin Enquiry triage request:

Third-Party Triage

Third-Party Triage allows you to place your current online consultation solution within the myGP app, making a digital front-door to all the services offered by your practice.

Additionally, if you have preGP Care Navigation, patients will be shown your current sign-posting options in addition to being able to complete an online consultation.

I have a problem

If you seem to be having technical issues with myGP Triage, check out the below links for assistance.