iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Appointment Reminder Overview

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In this section, you will everything related to setting up your Automatic Appointment Reminders.

CLICK HERE to see a short video on how Appointment Reminders work with iPLATO.

Quick Setup guide

Self-set up

Want to get your automated appointment reminders working straight away?

To set up your appointment reminders yourself, follow the links in the steps below.

  1. Check your default Appointment Reminder
  2. Check which Slot Types you want to EXCLUDE from receiving reminders
  3. Setting up a customised Appointment Reminder
  4. Examples of Custom Template messages
  5. How to switch on your automatic reminders
  6. What confirmation will a patient get when they cancel an appointment?

Patient opt-out

Switching on

Get help

To get help setting up your appointment reminders, contact our customer success team at customer.success@iplato.com and we would be happy to help you.

Advanced features

Below you will find all the details of the advanced features relating to your Appointment Reminders.

Appointment reminders are live! What to do next

Now that your automated appointment reminders are live, there are some simple things you can every couple of months, to make sure everything is running smoothly

Best practice guidelines

In this section, we cover important information before you begin using your Appointment Reminders feature.

Common troubleshooting

If you seem to be having technical issues with Appointment Reminders, check out the below links for assistance.

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