iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.


  • Click on Campaigns found on the left-hand side menu
  • Click on Trigger Words



  • Click Add New
  • The Add Campaign pop-up box will appear


  • Fill in the Campaign Name field (e.g. Flu Invitation)
  • Fill in the Trigger Word (e.g. DECLINE)
  • Assign the clinical code with the Snomed Code field
  • The Snomed Code Term will automatically be filled in
  • Click on the End Date
  • From the calendar pop-up, choose an appropriate date for the Trigger Word to end
  • Click Save

This will activate your Trigger Word and save it as an entry on the main screen.

Please Note: If you run multiple campaigns simultaneously, make sure each campaign has a unique Trigger Word assigned to them. If active campaigns contain the same Trigger Word, it can complicate the clinical code sending back.

TOP TIP: You can reactive a Trigger Word at any point by giving it a new End Date.

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