Patients have the ability to action Triage requests if you have enabled the myGP Triage feature within Connect. In order to monitor these requests, please do the following:

• Log in to myGP Connect
• From Home page click on the Messages tab
• Select Triage Request within the Inbox subsection
• This will bring you to the Triage Request page to monitor requests:

On this page users will be able to track patient requests with the following Filters:

• Fulltext Search: search for a request based on search criteria
• Status: filter search requests based on Open or Closed status
• Request Type: filter requests based request type
• Topic: filter requests based on request topic
• Assign to user: filter requests based on requests assigned to specific user
• From Date/To Date: filter requests based on timespan

Requests are broken down into the following information columns and features:

• Assign to user: assign a specific user a request
• Patient ID: patient’s clinical system ID
• Confirmed Contact Number: patient’s contactable phone number
• Date: specific date the request was received
• Time: specific time the request was received
• Request Type: if request is a Admin query, Medical issue or Repeat prescription request
• Topic: if the Admin request topic is a Fit Note, NHS Online Credentials, GP Letter, Medical examination/report, Test Results or Update contact details
• Description: freehand text that the patient added during the request process
• Flag: option to prioritise request with a Red Flag
• Status: if the request is still open or marked complete
• Outcomes: Shows if an outcome has been assigned to the request
• Archive: option to archive request