iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

This article describes how to send a message using the iPLATO toolbar.

  • Select a patient from your clinical system
  • The toolbar message function will automatically become enabled
  • Select the toolbar Message icon

  • This will then open up the Messaging pop-up

  • Confirm that recipient’s Phone number is correct
  • Type message in Write text here… box
  • To attach file press Attach File
  • Choose option of  Attach from Desktop or Attach from Clinical System
  • Select appropriate file from specific location and it will attach to message

  • Click Allow patient to reply once box, this enables a patient to respond
  • Click Send and Save

Please Note: Messages will keep trying to deliver for 72 hours – waiting for a phone to have mobile signal.

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