iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

All patient replies to outgoing messages from your myGP Connect system are found in the Inbox section. To find this section, follow the next steps:

  • Log in to your myGP Connect system

  • Click on Messages found on the left-hand side menu
  • Then click on Messages within the Inbox subsection via the side tab

On this page, you will be able to see any patient replies stored below. The message information is split into the following columns:

  • Patient ID: the patient’s ID number from your clinical system
  • Name: the patient’s first name and last
  • Mobile Number: patient’s registered mobile phone number
  • Date/Time: the date and time of when the message was received
  • Message Received: the patient’s reply message
  • Replied: if message was replied to by practice
  • Read: if message was read or unopened by practice

Additionally, two buttons are found to the far right of an entry, there functions are:

  • History: will display the patients chat history from all conversations
  • Quick Reply: this will open a new page with the ability to do a quick reply to the patients message

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