iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Once a video invitation is sent out to a patient a waiting room is created for the consultation to take place.

As a practice user that has created the video call, you will be able to join the call from the default pop-up box that appears after sending the video invitation:

  • Simply click Join the Call to enter the video consultation

If you are not a user that has sent the invitation and need to join the call, you will need access to the default link

  • The invitation sender can click Copy link button and forward it to yourself
  • Click link, or if not enabled, copy and paste the link into a browser URL and hit enter
  • You will then enter video waiting room, able to join the call once admitted

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