iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Once a Video Consultation has begun, you will have a number of action buttons to use during the call.  On the bottom row, you have four action buttons to use, from left to right:

  • Camera: Stops your webcam feed
  • Microphone: mutes your microphone
  • Share: Clinican can share their screen with the patient
  • Record: The clinician can record the video consult (the patient cannot do this)
  • Chat: Opens a chat window that can be used to communicate via text with the patient
  • Hang Up: for ending the Video Consultation.

Except for the hang-up option, the rest of the actions are toggles. Press to activate the option, and click again to deactivate the option.

TOP TIP: it is always good practice to advise a patient that you are going to put them on mute, stop your video feed, or end the Video Consultation. This way, the patient always knows what is happening.

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