Examples of message templates

Below are several examples of message Templates for different scenarios using your myGP Connect system.

Please Note: These are here for your reference only. However, if you do copy and paste them into your system, all text marked in BOLD will need to be manually updated.

TOP TIP: If you use Mail Merges/Variable Fields for these messages, you will be limited to using <firstname>, <firstname2> and<surname> 

For further information on Mail Merges/Variable Fields click here.

DNA Appointment 

You did not attend your appointment today. Appts are in great demand & missed appts are very frustrating. Pls advise the surgery if you cannot attend.

Appointment Change 

(sitename) Unfortunately, we have had to change your appointment on (date) to (date) If this is not convenient, please ring xxxxxxxxxxx to rearrange.

Appointment Diabetic BT DNA 

(sitename) You did not attend for your Diabetic blood test. As you missed this appt, your Diabetic Review has been cancelled as the check is unable to be performed without these results. Please contact us on xxxxxxxxxxx to rearrange

Appointment DNA 

(sitename) You did not attend your appointment today. Appts are in great demand & missed appts are very frustrating. Pls advise the surgery if you cannot attend.

Appointment Docman 

(sitename) The Dr has received communication from (date) and has asked you to make a non-urgent appt in the next few weeks. Contact the surgery to book or come to walk in (date/ time)

Batch Prescription 

(sitename) The Doctor has reviewed your recent test results and sent a new batch prescription to your nominated chemist.

Form and charge 

(sitename) The form you left for completion by a Doctor is now ready for collection. There is a £ ___ charge for the work, payable on collection by either cash or cheque.

Jan registrations 

Please contact Jan at the Surgery on xxxxxxxxxx. You will not be registered until you have contacted her. (Add practice website here)

Med review 

The Dr has asked that you come for a review of your medication. Pls contact the surgery to book or come along to open surgery (date/ time)

Meds added 

The Dr rec’d letter from (date) asking for new medication to be added to your repeat prescription. This has been added ready to request in the normal way.

Results High Cholesterol 

Your blood results are back & show you have a raised cholesterol. The Dr would like you to follow a low cholesterol diet. Pls collect diet sheet from reception.

Results Message from Dr 

The results of your recent tests are back. The Dr has put a message on your notes. Please contact Reception to retrieve the message on xxxxxxxxxx

Results non-urgent appointment 

Example 1

You Ultrasound result is back. The Dr would like you to make a non-urgent appt in the next few weeks. Call xxxxxxxxxx to book or come to open surgery (time)

Example 2

The results of recent tests are back. The Dr has asked you to make a non-urgent telephone appt in next few weeks. Pls call xxxxxxxxxx to book one before (time)

Results repeat test 

The results of your blood tests are back, and the Dr would like you to have a repeat test. Please call xxxxxxxxxx & make appointment to see the phlebotomist.

Results See Dr in… 

Results of recent tests are back. The Dr has asked if you would make an appt for (date) time. Pls call to book xxxxxxxxxxx or come along to walk in clinic.

Results See Dr next few weeks 

Results of tests are back. The Dr has asked you to make non-urgent appt within the next few weeks. Call the surgery to book xxxxxxxxxxx or come to open surgery

Ultrasound – see Dr in next few weeks 

You Ultrasound result is back. The Dr would like you to make a non-urgent appt in the next few weeks. Call xxxxxxxxxxx to book or come to open surgery (time)

X-Ray – see Dr in next few weeks 

Your X-Ray result is back. Pls book a non-urgent appointment within the next few weeks. Pls call xxxxxxxxxxx to book or come to walk in (time)

Response for patient messaging in 

Example 1

Thank you for your text. This service is for appointment reminders and Health Info ONLY. Please call the practice with your enquiry. Thank you

Example 2

Thank you for your message. This is not a monitored communication service. Please call the Appointment Cancel

Example 3

(sitename) Unfortunately, we have had to cancel your appointment on (date) Please ring xxxxxxxxxx to rearrange.

myGP invitation 

(sitename) invites you to download the myGP app that allows you to book/cancel appointments and much more. Get our App: www.mygp.io/app