iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Viewing patient attachments

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Patients can send in an attachment with a medical query when completing the Triage medical query.

How can I view these attachments?

To view an attachment in a patients triage request go to:

  • Messages>Triage requests.
  • The triage requests will be listed as shown below, any with an attachment will show under Response.

  • Select the triage request you want to view.
  • Click on the attachments to download and open them.

How can I save an attachment to the clinical system?

  • Save or Download the attachment.
  • Manually save this into your clinical system.
  • If you need help adding this to your clinical system, please contact your clinical systems technical support.



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