iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

To see a patient’s app status, you can find all via the Patient List, please do the following steps:

  • Log-in to myGP Connect
  • Select Patients from the left-hand side menu

In the column called myGP App and NHS App you will see if the patient is registered to either, or both apps.

In the NHS App column it is important to note:

  • if it displays a tick on the mobile icon, this means notifications are enabled on the NHS app
  • if it displays a stop sign, this means notifications are disabled on the NHS app

Please Note: a patient will not receive messages in the NHS App if notifications are not switched on.

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