Your iPLATO Connect system is now able to send messages to patients via the NHS app if the patient has downloaded the NHS app and turned on notifications.

This information is displayed on your Home Page


The system will display how many patients have the NHS app, and how many have notifications enabled.

How to find out which patients have notifications enabled

To find out which of your patients has either the myGP or NHS app, and which have notifications enabled in the NHS app, follow these steps.

  • Go to the Patient List

  • Select the drop-down box App Usage and filter to what you want to find out
  • Click Apply
  • Results for app users will be displayed on the right-hand side columns

  • Scroll to the bottom of the page and click Export to move these patients into an Excel spreadsheet

The NHS has published guidance on messaging patients to let them know they can receive messages via the NHS app including templates to use.  This can be found here