iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

If you have sent a message using a name Mail Merge (e.g. <firstname>), it will not appear populated within the Outbox if you check the text.

With the logic of the myGP Connect system, it does not have enough time to populate patient names in messages to display in the Outbox before they are sent.  They will generate when arriving on patients mobile phones.

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