iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

If your patient did not attend a booked appointment and you wished to send them a DNA notification using myGP Connect, below is an example template for a DNA message:

You did not attend your appointment today. Appts are in great demand & missed appts are very frustrating. Please, advise the surgery if you cannot attend. 

In order to send a similar message to patients, please follow these steps:

  • How to send 1 patient a message notification: click here
  • How to send multiple patients a message notification: click here

Please Note: the displayed message template for a DNA notification has been provided as a reference point.


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