Messaging Overview
On this page, you will find help material related to our messaging features within myGP Connect.
Campaign Messaging
In this section, we cover everything related to sending out a mass campaign message to a selected group of recipients.
- How to send out a Campaign Message
- Examples of mail merges/variable fields for campaign messages
- How to create a Group
- How to create a Template
- Examples of message templates
- Mail merge terms you can use
- Assigning a clinical code to a message
- What is a Trigger Word?
- Examples of useful trigger words
- How to create a Trigger Word
- Customising your assigned Reply Email
- Full breakdown of the Message Confirmation Summary
- Things to check if your chosen trigger word has not coded back to your clinical system
Important note: Failed or Expired messages do not code back to the patient’s records, only a message successfully delivered will send a clinical code back.
Message tab
Here we cover information and locations of all messaging traffic within your myGP Connect system.
- Where are patient replies stored?
- How can I reply directly to a patient message?
- How can I find a specific patient message?
- What are ‘in queue’ messages?
- Where are ‘in queue’ messages stored?
- Where can I see messages I’ve sent?
- How can I tell if my patient received and read the message?
- What clinical codes are automatically assigned to sent messages?
- What clinical codes are automatically assigned to patient replies?
I have a problem
If you seem to be having technical issues with Appointment Reminders, check out the below links for assistance.