iPLATO Support Centre

We’re here to help you get the most from iPLATO. We’ve answered some of the most popular queries below. If you have further feedback, we would love to hear from you.

Patients have the ability to action Triage requests if you have enabled the myGP Triage feature within Connect. Practices will also have the option to enable automated codes to each Triage category and patient request.

In order to monitor this, please do the following:

  • Log in to myGP Connect
  • From Home page click on the Messages tab
  • Select Triage Request within the Inbox subsection
  • This will bring you to the Triage Request page to monitor requests:

  • Click on specific patient request

This will bring you to the myGP Triage Request Details page:

  • Refer to Clinical Codes section to see assigned clinical codes

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