Triage: the right care, at the right time

iPLATO Triage allows a practice or PCN to manage, prioritise, and allocate care to patients based on need. Patients are seen by the right clinician, at the right time, through the most appropriate method.

Reducing unnecessary appointments by up to 26%

Triage can automatically refer or signpost non-urgent issues to a pharmacy or pre-configured service/support group. This frees up capacity to manage more urgent issues within the practice.

Other platform features include:

One or two-way patient messaging

Send and receive attachments via SMS or a free data message

Remote/video consultation

Online appointment booking

Appointment reminders

Patient Questionnaires

Friends And Family Test

- One or two-way patient messaging

- Send and receive attachments via SMS or a free data message

- Remote/video consultation

- Online appointment booking

- Appointment reminders

- Patient Questionnaires

- Friends And Family Test

Seamless user experience

Triage is accessible via a web browser on a mobile device, laptop, or desktop computer.

Patients can submit queries or requests online, along with file or photo attachments, without the need for phone calls or in-person visits. 

Why use Triage? 

Educates patients on local and national health initiatives

Safe and secure access using NHS Login

Reduces unnecessary appointments and phone calls

Improves health outcomes

Empowers patient choice

Set out-of-hours days and times for request types

Let us overcome your pathway challenges

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We are redressing the power imbalance between patients and clinicians with preventive health programmes