myGP reaches 1.5 million users!



We have seen a huge 50% increase in active users in the last six months with 1.5 million people across the country now using the app to manage their health, meaning that myGP remains the number one downloaded medical app in the UK.

myGP, developed by iPLATO Healthcare is NHS Assured and offers users and their dependents appointment booking at their registered GP surgery, medical record access and repeat prescription ordering, medication reminders, health tracking, e-referrals and a pharmacy service finder.

Speaking of this milestone CEO Tobias Alpsten commented:

‘this is a fantastic achievement by our supporters within the NHS and our team. It means that we continue to meet more and more of our users’ healthcare needs at their own registered GP surgery. The real winners are myGP users who previously had limited options for accessing online services and we hope that by using myGP their lives will be made simpler and more convenient. We are continuously listening to app users and practices about features that would help them in their day-to-day lives and continue to build these into the myGP app. We regularly get fantastic feedback from both practices and patients and our local account managers continue to work directly with practices to help them to help patients to adopt digital tools. It’s great to see that this is working.’

What this means to practices

myGP directly codes into a practice’s clinical system meaning that all actions taken on the app are seamlessly and instantaneously picked up by the practice’s system, providing time and cost savings directly to the practice, the ability to cancel appointments online dramatically reduces DNAs, freeing up appointments for those who need them the most.

Talking of the achievement, Cath McLenan, IT Officer, at Bay Medical Group commented ‘We have been using the myGP app across Bay Medical Group since late 2018 and we currently have over 10,000 of our patients who use the App. By allowing our patients online access through myGP we have been able to reduce our DNAs and  reduce the demand on our telephone lines which has enabled our Patient Advisor staff to have more time to manage other tasks. We have also received really positive feedback from patients about how easy it is to use and download. It’s been a fantastic working with the myGP team and we look forward to continuing our relationship into this year and beyond.’