Connect: transforming the performance of clinical engagement

The iPLATO Connect platform allows primary care providers to seamlessly communicate through patient engagement. Practices can encourage patients to take an active, empowered role in their own health and well-being.

Clinical system integration

iPLATO is an assured IM1 provider. Our products communicate with all leading clinical systems using industry-standard HL7/FHIR protocols over a secure HSCN connection.

Integration partners

Patient engagement integration partners

Data messaging to the NHS App

The Connect platform can automatically detect which patients are using the NHS App and whether they have app notifications enabled on their mobile device.

These will be delivered to your patients via iPLATO’s Smart Gateway, either to the myGP app or the NHS App.

Patient engagement icon

Available to all Platform customers

Text message Patient engagement icon

No limit message length

Maximise cost-savings

More secure than SMS

increased Patient engagement icon

Increased patient engagement

What can the iPLATO's Connect platform do for you?

  • Reduce calls to practice switchboards through automated reminder and cancellation services sent via an NHS-accredited app

  • Automate health campaign communications through read/SNOMED-coded messaging

  • Triage patients and reduce unnecessary appointments

  • Send patient questionnaires and code answers directly into the clinical system

  • Conduct asynchronous chats from within the clinical system

  • Enable voice or video consultations with the touch of a button within the clinical system

  • Send free messaging and notifications to myGP and the NHS App
  • Book appointments, order repeat prescriptions for themselves and (coming soon) their families, and set medication reminders

  • Attend virtual appointments

  • Monitor their own health

  • Access an array of healthcare specialists and products (NHS-funded and self-pay options), including mental health, physiotherapy, home testing kits, and other health and care services

  • Receive messages and notifications from their GP via myGP or the NHS App

Let us overcome your pathway challenges

Complete the form below, and a member of the team will get in touch shortly.

  • This field is for validation purposes and should be left unchanged.

Related Products

Patient data capture

Patient Questionnaires

Patient Questionnaires can be sent to specified cohorts in bulk from the iPLATO Platform or Toolbar. 

Digital Toolbar


iPLATO’s toolbar powers secure two-way communication between clinician’s and patients.

Digital booking online


Selfbook allows patients to book assigned appointment slots that are convenient to them through an easy-to-use interface.

New Practice Registration

iPLATO offers Integrated Care Boards (ICBs), Commissioning Support Units (CSU’s) and GP Federations an effective integrated solution using a mix of text messaging and myGP and a free online patient facing service for primary care.

Centrally Funded

All iPLATO users can benefit from bulk buying across the NHS. For your funded GP Practice to enjoy all the features and benefits of our service including true ‘two-way’ messaging, your CCG must have a contract with us.

Easy-to-use and Connect

Our service connects with EMISHealth, TPP SystmOne and INPS Vision. From onboarding to set up, our team of experts will support you and make sure the entire process is seamless with no disruption to your service.

Reduces DNA and Improves Access to GP Services

Automated appointment reminders and cancellations by text allows your practice to reduce Did-Not-Attends (DNA's) and frees up appointment slots for urgent patients. These fully automated processes allow the practice to see more patients at short notice which helps improve the patient experience and reduces pressure on A&E.

Campaign Tools for Patient Engagement

Our service comes with simple and easy-to-use templates that can be set up and run in less than five minutes, so that you can send effective campaigns that put you in control of all your patient communication. Our campaign tools promote best practice in terms of patient engagement with Read Coding for QoF and DES, allowing you to automate Read Codes for patient replies.

Stay Safe and Secure through our Cloud Based Service

Join over 1500+ iPLATO GP Practices who place great importance on patient consent and clinical safety. Our service is easy to configure with no costly setup. Also, our service is IGSoC approved and directly connects to EE from our N3 cloud.

myGP™ promotes digital uptake of patient facing services

myGP is the latest healthcare app for people in England that offers faster access to care, 24/7, a range of tools to help you stay healthy, and reminds you to take your medicine.

Connecting Patients. Transforming Healthcare

We’re constantly looking at how we can add even more value to our text messaging and online services, including the launch of new features*. Our developers work hard on getting you ready for the future, today.

Great support when you need it the most

There is now a new and dedicated Product Support Contact Number: +44 (0) 20 3743 0060 for all our users. When you call, you will be asked to provide all the details in relation to your enquiry. You will then be given a ticket number so that the Product Support team can follow up with you directly to resolve the issue quickly and effectively.